Privacy Policy

At Knit de Sud, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information: When you place an order, sign up for our newsletter, or contact us, we collect personal information such as your name, email address, shipping address, and payment details.
Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, and browsing behavior on our website, to improve your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including sending confirmation emails and updates on your order status.
Customer Service: To respond to your inquiries, requests, and provide customer support.
Marketing: To send you promotional emails and offers, if you have opted in to receive them. You can unsubscribe from these communications at any time.
Improving Our Website: To analyze how our website is used and improve our products, services, and overall customer experience.

3. Sharing Your Information

We respect your privacy and will not sell, trade, or otherwise transfer your personal information to outside parties, except:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders. These parties are obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law, or in response to a legal request, to protect our rights, property, or safety.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure servers, encryption of sensitive data, and regular security audits.

5. Your Rights

You have the right to:

Access Your Information: Request a copy of the personal information we hold about you.
Update or Correct Information: Correct any inaccuracies in your personal information.
Request Deletion: Request that we delete your personal information, subject to certain legal obligations.
Opt-Out: Opt-out of receiving marketing communications by following the unsubscribe link in our emails.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at design@knitsdesud.com.

By using our website, you consent to the terms outlined in this Privacy Policy.